jQuery Grid Plugin - jqGrid

here are my colnames:

['Title', 'Firstname', 'Surname', 'Company', 'Address 1', 'Address 2', 'Town / City', 'County / State', 'Postcode', 'Country', 'Greeting']

and here's my model:

[
{name:'Title', index:'Title', width:60},
{name:'Firstname', index:'Firstname', width:60},
{name:'Surname', index:'Surname', width:60},
{name:'Company', index:'Company', width:60},
{name:'Address 1', index:'Address 1', width:60},
{name:'Address 2', index:'Address 2', width:60},
{name:'Town/City', index:'Town / City', width:60},
{name:'County/State', index:'County / State', width:60},
{name:'Postcode', index:'Postcode', width:60},
{name:'Country', index:'Country', width:60},
{name:'Greeting', index:'Greeting', width:60}
]

what in god's name is the problem?  the above should work but it doesn't. 

I tried removing the spaces in the column names...doesn't work!  Tried changing the names...doesn't work.

redownloaded all the files...doesn't work!

Now I like the look of the control but what's the point in looking good if it don't bloody work!

oh yeah and while I'm here the documentation is poorly done - no where in the install readme does it say you need to modify the 'pathtojsfiles' variable to fit in with my directory structure - annoying and unprofessional.